Ensure peace of mind globally
With over 900 agents available 24x7, we’re always here to quickly identify the root cause of your issue, find a resolution, and provide follow-up communication to ensure your satisfaction.
Our skilled Support staff will apply their expertise through clear and detailed communication, resulting in highly reliable Mobile Workspaces.
Have peace of mind knowing we’ll proactively monitor your environment and catch potential breaks before they happen.
We’ll develop an understanding of your goals, challenges, and environment, giving us the know-how to support your objectives while resolving complex issues faster.
We’re redefining support.
Citrix Customer Success Services is here!
Citrix Support used to mean technical assistance and regular version updates. Now it means a whole lot more.
Learn about how you can experience a new kind of support.
Support is available in North America/Latin America/Caribbean, Europe/Middle East/Africa, Asia/Australia/New Zealand and Japan, and eight languages (English, Spanish, Portuguese, French, German, Mandarin, Korean and Japanese) during local business hours. Subject to availability, you may request to be supported in a language other than English when opening a support case.
With a complete overview of support programs and services including guidance from the experts, 24x7x365 unlimited support, dedicated technical relationship management and self-help resources, Citrix Support Plans provide world class services to optimize your product portfolio and ensure the success and greatest return on your Citrix investment.
Business Citrix Support is capable of many great things - including high tier support, low wait times, exemplary professionalism and great people.
For information about legacy support agreements, please review the Support Program Matrix.
Technical Support is available during a product’s Mainstream Maintenance and Extended Maintenance Phases. Once a product version reaches the End of Life date, security related hot fixes, technical support and product downloads will no longer be available. For more information, please review the Citrix Product Support Lifecycle Policy.
Citrix Support Services Brochure
Browse the features and benefits of support offerings.
Worldwide Support Services Guide
Get the most from your Citrix investment by leveraging other Citrix Services.
Citrix Workspace Cloud Support Services Guide
Get an overview of the services, benefits and guidelines necessary to obtain the most from your Citrix Workspace Cloud investment.
Frequently Asked Questions
Find answers to FAQs about our services and benefits.